Phoenix, AZ – Heritage is proud to announce the successful launch of its new Heritage Training Center in Phoenix, Arizona – a dedicated hub designed to strengthen operational consistency, enhance departmental alignment, and elevate service standards across all locations nationwide.
Throughout the past several weeks, Heritage hosted department-specific, in-person training sessions at the new center, bringing team members from every branch to Phoenix for focused, hands-on development. Each department – including Environmental Design, Graphic Design, Sales, Operations, Exhibitor Services, Production, Warehouse Logistics, and Administrative Support – participated in customized sessions centered on workflows, cross-department communication, SOP alignment, and improvement of national processes.
The goal of the training initiative was clear:
to ensure every Heritage location operates under the same standardized, efficient, and client-focused practices, regardless of region.
“Our Training Center represents a major investment in our people and in the consistent experience we deliver to our clients,” said Ryan Yemm, President of Heritage. “By bringing each department together, we strengthened collaboration, aligned expectations, and reinforced the core service behaviors that set Heritage apart.”
Sessions were led by departmental leaders and subject-matter experts, combining classroom-style instruction, hands-on demonstrations, workflow testing, and collaborative problem-solving. These trainings allowed team members to refine their skills, understand how processes intersect across the organization, and gain exposure to new tools and SOPs being deployed nationwide.
The Phoenix Training Center will continue to serve as an ongoing education, testing, and development facility, supporting:
- New employee onboarding
- Annual company-wide refresher trainings
- Leadership development workshops
- Industry certification programs
- Process improvement initiatives
- Cross-department collaboration sessions
“This facility ensures we stay unified as we grow,” said Rosie Avakian, Director of Creative Services. “Whether our teams are in St. Louis, Nashville, San Diego, San Antonio, Phoenix or anywhere in the nation, they’re aligned, equipped, and confident in delivering the same high standard of quality and responsiveness our clients rely on.”
To see more of the work our teams bring to life, explore our event gallery – and follow our journey on LinkedIn for updates from our nationwide team.
